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Crisis Plan Workshop Document
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Crisis Plan Workshop Document
Contact Open Water to help you create a crisis plan for your organization

 

Snow Catches NCPA Unprepared

 

When the staff of the North Carolina Press Association woke up to a foot-and-a-half-of snow the day a major convention was scheduled to begin, we realized too late that we had been in denial our whole careers.  Even though this convention was scheduled in January, we had never been snowed out, and simply never wanted to visit the stress and horror of what would happen if snow DID hamper our plans.  After all, we live in Raleigh, NC, where major snowfalls are few and far between, even in the dead of winter.

We were unprepared, but managed to cancel the convention, stopping nearly 600 people from trying to attend (the snowfall was isolated to the middle part of the state), and working out the details with all of the associated venues so we did not suffer a financial catastrophe in the process of canceling.  We actually found a later date, and postponed the event.

After we solved the initial crisis and prepared to move on, the next thing we did was to create a disaster plan.

If faced with a crisis, you will never be able to avoid going into a scramble mode, but a little planning, and having written instructions in place, will make the scrambling go a little smoother.

Be ready in advance. Identify risks and head them off at the pass

Determine the extent of the crisis and then do damage control

Stay calm, act quickly, truthfully, responsibly and thoughtfully

Look for opportunities to demonstrate leadership

Be willing to cooperate

The presence of the CEO or president is a strong symbol of leadership

Be open

Stay loose. Have your plan in place, but be willing to change the plan or plan for change as new strategies develop.

Be ready in advance. Identify risks and head them off at the pass

Determine the extent of the crisis and then do damage control

Stay calm, act quickly, truthfully, responsibly and thoughtfully

Look for opportunities to demonstrate leadership

Show willingness to cooperate

The presence of the CEO or president is a strong symbol of leadership

Be open

Stay loose. Have your plan in place, but be willing to change the plan or plan for change as new strategies develop.

Identify your first line of defense – your firefighters and your spokesperson

Make a step-by-step plan for dealing with the crisis and divide it into bite size pieces to make it more manageable

Be flexible

Communicate, and start with staff

Enlist your leadership

Prior to a crisis, put a plan on paper and get your staff to have input and buy into it.

 

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Open Water Communications  P.O. Box 31932  Raleigh, NC   27612  919-781-9284
terisaylor@openwatercommunications.com

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